The sellshirts returns policy

We are committed to delivering your order accurately and to the agreed specification

If an item is supplied incorrectly, damaged in transit, or does not match the confirmed order due to an error on our part, we will arrange a replacement or refund in line with our terms.

As a trade supplier, we are unable to accept returns for reasons outside of our control, including ordering errors, artwork approval issues, or changes in requirements after confirmation. Please review the information below for full details on eligibility, timescales and how to report a fault.

My garment is faulty, how do I return it?

If you would like to return an item to us you can use the following steps:

1. Email hello@sellshirts.com with your request and some photos if possible
2. We will review your request within 24 business hours
3. Package the merchandise to prevent damage, enclosing your order number. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as a courier, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

The top is larger/smaller than I expected, can I return it?

If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it.

If we have sent you the garment you ordered, we will not be able to accept it for return as we have made it just for you. We do provide sizing information on the site, which acts as a guide when choosing your size.

The image is pixelated, can I return it?

Unfortunately not. We print the image exactly as you give it to us, and if your image is not of a high quality that is a shame, but is ultimately down to you. Our process is automatic, and artwork doesn't get checked. Please see our FAQs on images for more information.

The top isn't the colour I expected, can I return it?

If we have accidently sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it is a bespoke item that has been made just for you.

The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.

I expected the artwork to be a different size, can I return it?

The artwork is automatically generated from the design you provide, so the sizing is decided by you. The t-shirt designer shows the size of the print in cm so that you can see the print size before you buy.

We print it exactly as you design, and don't alter the sizing of your artwork in any way.

What happens if my order is not correct or not as I expected?

If the error is ours, we will reprint free of charge.

If the error is yours, we will reprint the item after the corrections have been made, however you will be charged for the additional item. It is extremely important that you order samples of your products before offering them for sale, to avoid any confusion about the final prints.